日本語

FAQ Frequently Asked Questions

〝What is about Y.E.l. Co.,Ltd. ?〟

We develop level meters, moisture meters, density meters, thickness meters, void fraction meters, dielectric constant meters, physical property change meters, emulsion oil moisture meters, powder flow meters, gross measurement, density meters, moisture meters for casting sand and lime, and sensors for various applications.
Our's motto is that we will create it if you don't have it.
We accept even a single unit of special specification products.
We are waiting for OEM requests to incorporate our products into your production line.
We can provide you with devices that facilitate your production line control and quality management.

〝I'm concerned if your product will work well, do you have the solution ?〟

Our products are used in a wide variety of industries and have demonstrated stable performance under special conditions. In addition, we are renting your product and measuring your sample for free, which you can use.
※ Please understand that we may not be able to provide free of charge.

〝Can you tell me about the process of installing your product ?〟

The general flow is as follows.
「Hear your specifications and conditions」→「Select equipment」→
「Issue quotations and drawings」→「You send us a purchase order」→「Delivery of equipment」

〝Can you let me know past results you've installed ?〟

〝How durable is the product ?〟

You can use the product for 10 years if you maintain it properly.
※ Since capacitive products have no moving parts, they won't wear out or suffer from distortion and will last you a long time. Some have been using it for 20 or 30 years.

〝How long is the warranty period ?〟

Most of the time, that's one year from the date we shipped it.

〝When there's a problem with the product.〟

Please let us know the details of the problem along with the model and serial number.
If the failure is due to deterioration over time, we will repair it for a fee or replace it with a paid successor model.

〝It seems that the device I'm using now is not your product.〟

Please Send us a picture of the product you are using. Please send us the model name and serial number too if you know them.
Similar products do not meet our quality standards and may lead to accidents, so we would be very grateful if you could let us know.

〝I have an idea, can you help me to create it ?〟

We can handle the OEM requests to incorporate our products into your production line.
We can customize the features and shapes of our products to meet your needs. You can use this with confidence, because our products are used in a wide variety of industries and have demonstrated stable performance under special conditions.

〝Can I take part in the sales of Y.E.I.-products ?〟

Thank you for your offer. Please contact us first.
If you are selling as an OEM product, we will introduce you to a distributor.

〝Can I have your catalog ?〟

Please contact us.
We will email the catalog to you in PDF format.
If you wish to have it mailed, please indicate in content so.

〝Can I have your instruction manual or outline drawing or both ?〟

Please contact us.
We will email the catalog to you in PDF format.
If you wish to have it mailed, please indicate in content so.

〝Can I ask you to change the specification of your product according to my special circumstances ?〟

We manufacture sensors that can be used under special conditions.
We are ready to customize our products according to your requirements, so we look forward to hearing from you.

〝What is Periodical Calibration ?〟

We recommend periodic calibration to maintain product performance and measurement quality.
Contact us for more information on periodic calibration.

〝Can you test measure my sample or rent your product ?〟

Yes, We can it. We always think that we want to reduce your factor of concern when introducing our product. Please use the contact form to confirm, because you may not be able to take it.

Do you have explosion-proof products ?

Yes, We have them.
We can show you the pass certificate. Please contact us.